CUSTOMER CARE
We understand that sometimes an item may not be exactly what you expected. Our returns and exchange process is designed to make things as simple as possible.
Please read the guidelines below before requesting a return or exchange.
OUR POLICY
Items must be returned within 7 days of receiving your order.
Items must be unworn, unused, unwashed and returned in their original condition with tags attached.
Exchanges are available for a different size or, where possible, another available item of the same value.
Items purchased on sale or under a special promotion may have different return conditions.
THE PROCESS
Contact our customer care team and provide your order details and reason for the return or exchange.
Our team will review your request and explain the next steps for returning your item.
Package the item securely and return it according to the instructions provided by our team.
Once your return has been inspected and approved, we'll arrange your replacement item or applicable refund.
BEFORE YOU RETURN
01 Items must be in their original condition.
02 Items that have been worn, washed or damaged may not qualify for a return.
03 Original tags should remain attached to the item.
04 Customers may be responsible for return delivery costs unless the item received was incorrect or defective.
05 Refunds or exchanges are subject to inspection and approval.
FREQUENTLY ASKED QUESTIONS
Returns should normally be requested within the specified return period. Contact us if you have a special circumstance and our team will advise you.
Yes. Size exchanges can be requested where the replacement size is available and the original item meets our return conditions.
Refund processing times depend on the payment method used. Our customer care team will provide more information after your return has been approved.
Contact us as soon as possible with your order details. We'll review the issue and help arrange the appropriate solution.
MULEX FASHIONS